If you have other burning questions we weren’t able to address here, feel free to email.
Shopping
Do you offer returns or refunds?
We currently do not offer returns. All our pieces are handcrafted and made with love, so we hope you adore what you receive. However, if there’s an issue with fit, you can request an exchange. For more details, check out our Return & Exchange Policy.
What if I receive a damaged or incorrect product?
In case your order arrives damaged, defective, or incomplete, please reach out to us within 24 hours of delivery with images and order details. We’ll help you with a replacement, store credit, or refund depending on the issue. Delayed complaints may not be eligible, so don’t wait.
How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with the tracking link. If you don’t see it, check your spam folder or contact us at care@lallaria.com
Can I edit my shipping address after placing an order?
You can request a change in shipping address only before the order is shipped. Once it’s dispatched, we may not be able to make changes. Contact us ASAP if you made a mistake.
Orders can be cancelled only before dispatch. If your order has already been shipped, cancellation will not be possible, and a refund (if applicable) will be issued after deducting the shipping fee. To request cancellation, email us at care@lallaria.com
Do I need an account to place an order?
Yes, you'll need to create an account to place an order. Creating an account helps you track your orders, manage your details, and enjoy a faster, more seamless shopping experience every time you shop with Lallaria.
How Can I Return a Product?
We currently do not offer returns. All our pieces are handcrafted and made with love, so we hope you adore what you receive. However, if there’s an issue with fit, you can request an exchange. For more details, check out our Return & Exchange Policy.
